Support
Need help with Stuckie? Check the common questions below, or write to us.
Tell us which phone you use and what happened. A screenshot helps a lot.
Email StuckiePairing doesn't work
- Invite codes work for 24 hours and only once. If a code says it was used or has expired, ask your partner to tap New code.
- Double-check the 6 characters: codes never use the letters O, I, L or the digits 0, 1, so they can't be mixed up.
- Each person can be paired with one person. If your partner is paired with someone else, they'll need to unpair first.
Notifications don't arrive
- Open iPhone Settings › Notifications › Stuckie and turn on Allow Notifications.
- In the app, Settings › Notifications must be on. To choose each kind, tap the bell on Home, then the sliders button.
- A Focus mode may hold notifications back. Add Stuckie to its allowed apps if needed.
The camera won't open
If you once chose Don't Allow for the camera, open iPhone Settings › Stuckie and turn Camera on. You can always pick photos from your library without any permission.
Unpairing
Go to Settings, scroll to the bottom and tap Unpair. It takes effect as soon as one of you taps it. Shared data is locked right away and deleted for good after 30 days. To pair again you’ll need a new code.
Deleting your data
Go to Settings › Your data › Delete everything of mine. This deletes the photos you sent, your name and chick, then unpairs you. It can't be undone. Can't open the app? Email us from any address with both of your display names.
If you don't feel safe
Nobody should use Stuckie to monitor or control you. You can unpair at any time without the other person agreeing. To report someone using Stuckie to harass you, write to us with the subject “Safety”; those messages are read first.
If you're in danger, call your local emergency number right away (113 in Vietnam, 911 in the US, 112 in the EU).